Terms of sale
1. Company Information
Novaesun is a company registered in France and operating an e-commerce business targeting international customers, primarily in the United States.
Company headquarters: France
Customer service email: novaesun@outlook.fr
Customer service hours: 8:00 AM – 8:00 PM (Monday to Sunday)
2. Scope of Application
These Terms and Conditions apply to all orders placed on the Novaesun website.
By placing an order, the customer fully agrees to these Terms and Conditions.
3. Products
Products offered are described as accurately as possible.
Minor variations in color, size, or design may occur depending on manufacturing or display settings.
4. Pricing and Currency
All prices displayed on the website are shown in United States Dollars (USD $).
Although the company is legally based in France, pricing is standardized in USD to serve the primary market: the United States.
Novaesun reserves the right to modify prices at any time without prior notice.
The applicable price is the one displayed at the time of order confirmation.
5. Orders
Orders are confirmed once payment has been successfully completed.
Novaesun reserves the right to refuse or cancel any order in case of:
- suspected fraud
- payment failure
- incorrect customer information
6. Payment Methods
Payments are securely processed via:
- Credit/Debit cards
- Apple Pay
- PayPal
- Shop Pay
- Other methods displayed at checkout
7. Shipping Policy
Novaesun currently ships exclusively to the United States of America.
Processing time: 1–3 business days
Delivery time: 7–10 business days after shipment
Delivery times are estimates and may vary depending on logistics providers.
Novaesun cannot be held responsible for delays caused by carriers or customs processing.
8. Shipping Address Responsibility
Customers are fully responsible for entering a correct and complete shipping address at checkout.
If an incorrect address is provided, Novaesun cannot guarantee delivery or replacement.
9. Returns & Refunds
Customers have the right to request a return within 14 days of receiving their order.
Return conditions:
- product must be unused
- product must be in original packaging
- product must be in the same condition as received
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
10. Refund Policy
Once the returned item is received and inspected:
- refunds are processed within 5 to 10 business days
- refunds are issued to the original payment method
11. Customer Support
Customer support is available every day from 8:00 AM to 8:00 PM.
Email: novaesun@outlook.fr
Average response time: 24 to 48 hours
12. Limitation of Liability
Novaesun is not responsible for:
- indirect damages resulting from product use
- delays caused by external shipping carriers
- customs delays or restrictions
13. Personal Data
Customer data is collected solely for order processing, delivery, and customer service.
Novaesun does not sell or share personal data with third parties for commercial purposes.
14. Governing Law
As Novaesun is a company registered in France, these Terms and Conditions are governed by French law.
However, services are primarily intended for customers located in the United States.