Refund policy
Return Eligibility
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- unused and in the same condition that you received it
- in its original packaging
- not damaged or altered
Non-returnable items
Certain items cannot be returned, including:
- personalized or custom products
- items damaged after delivery
- items showing signs of use
Return Process
To initiate a return:
- Contact our customer support team by email
- Wait for return approval and instructions
- Send the product back to 37-46 Rue Raymond Poincaré, 92000, Nanterre
Refunds
Once your return is received and inspected:
- refunds are processed within 7–10 business days
- refunds are issued to the original payment method
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.