Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
What types of products does Novae offer?
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Novae offers a curated selection of products combining design, quality, and functionality. Each item is carefully selected to enhance everyday life with a modern and elegant touch.
What are the delivery times?
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Orders are usually processed within 24 to 72 hours.
Delivery then takes approximately 5 to 10 business days depending on the destination.
Where is my order?
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Once your order has been shipped, you will receive a tracking number by email.
You can track your package in real time until delivery.
Can I return a product?
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Yes. You have 30 days after receiving your order to request a return, provided the product is unused and in its original packaging.
What payment methods do you accept?
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We accept major credit and debit cards (Visa, Mastercard, American Express) as well as other secure payment methods displayed at checkout.
Is my payment secure?
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Yes. All transactions are encrypted and processed through secure payment systems. No banking information is stored on our website.
What should I do if my product is damaged or defective?
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Please contact our customer service with a photo of the product. We will quickly provide a solution such as a replacement or refund.
How can I contact customer service?
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You can contact us via the contact form on our website or by email. Our team usually responds within 24–48 hours.