Shipping policy

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Area

Novae currently ships only within the United States.

We do not ship to:

• International destinations
• P.O. Boxes (if applicable depending on carrier)
• U.S. territories (unless specified at checkout)

Delivery Times

Estimated delivery times after dispatch:

• United States: 7 to 10 business days

Delivery times are estimates and may vary depending on carrier delays or high demand periods.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order size.

Order Tracking

All orders include tracking.
You can follow your shipment using the tracking link sent by email.

Delays

Novae is not responsible for delays caused by carriers, customs (if applicable), or external events beyond our control.

Lost or Stolen Packages

If your tracking shows your package as delivered but you have not received it, please contact the carrier first.
Novae is not responsible for lost or stolen packages after confirmed delivery.