Privacy policy

Last updated: May 25, 2026

1. Introduction

This Privacy Policy explains how Novaesun collects, uses, and protects your personal information when you visit or make a purchase on our website.

By using our website, you agree to the terms described in this policy.

2. Company Information

Novaesun
Email: novaesun@outlook.fr
Customer service hours: 8:00 AM – 8:00 PM (daily)

3. Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Order history and browsing behavior

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions

5. Sharing of Information

We do not sell or rent your personal data.

However, we may share information with trusted third parties only for:

  • Payment processing
  • Order delivery and logistics
  • Website analytics and performance improvement

6. Data Storage and Security

Your personal data is stored securely and protected against unauthorized access, alteration, or disclosure.

We use appropriate technical and organizational measures to ensure data security.

7. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyze website traffic
  • Remember user preferences

You can disable cookies through your browser settings at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for data processing
  • Request a copy of your data

To exercise these rights, contact us at: novaesun@outlook.fr

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal or accounting obligations.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:

Email: novaesun@outlook.fr